Kudos to PC

[Happy Chef]

It just dawned on me it has been the longest time since I've had a host report either a broken or missing item from their shipment. Remember when they went thru a bad spell awhile ago- was it last year? Almost all the orders had something wrong. Big kudos to them for fixing it so well.

[legacypc46]

I agree...and when they do have something break in shipment, it's an easy fix. Had a customer's baker arrive shattered this week; HO is sending a replacement and no return was necessary this go-around. :)

[dannyzmom]

I agree that HO rocks. but I've had a big spell of broken stoneware lately. But I can't blame it on PC...I know the issue is FedEx and the poor way they handle the boxes. And I know PC has been addressing this with them.

[pckrissy]

They have been awesome, especially with my huge fundraiser, not a thing was missing. But unfortunately my last two shows have had several things missing from the shipments and they are listed on the packing slips...oh well...no one is perfect!

[Happy Chef]

That reminds me. Every year about this time there's a dip in product packing profficiency for a short while . I've always attributed it to all the temp workers they bring on board for the busy holiday season. I bet that's what's happening now.

[DebbieJ]

I had a host missing 11 items. But I know it's just because they forgot to put the bag of gadgets in the box before they sealed it. She called the solution center herself and had the replacements within a couple days!

They are doing great. I do always explain to my hosts when we close their shows that our warehouse workers are human and our FedEx guys throw the boxes around, so check everything and let me know right away if there is a problem.