Outlet orders on Shows

[finley1991]

I had a show this past week with a former consultant. She hosts for me each year and it's always a $1k+ show (and yes... I have asked her repeatedly to come back to PC!!!)

On this show, I had 4 outside orders of ALL outlet items. They went to the website, found what they wanted and filled out an outside order form. One order was $200+ (lots of pro cookware). She was bummed that it doesn't count but was understanding when I explained why.

Just wondering if anyone gives hosts a heads-up on this before the show so things like this don't happen... I normally don't because it wasn't an issue in the past, but the outlet orders on this show are around $300 total.

Thoughts?

[pcjenni]

I mention to outlet at all my shows when passing out the prize drawing slip. And explain then that the outlet items can only be placed online. Every now and then someone will have "pre shopped" online and bring an order with them to a show. How about talking about the executive cookware and getting it for half or free by hosting? I am sure you already tried but I have to throw it out there! :)

[pampmomof3]

Congrats first of all on a great show! :)

I just recently had that happen. The customer didn't know about the outlet and followed the directions to my website to a T. Well I guess she was called away from the computer and her session timed out. Therefore placing a $289 order on my website but not my hosts show! Um, that's a BIG difference to attach that order. After reviewing the order, there were 2 outlet items on there but it was a MESS trying to get HO to cancel the order. They never shipped it but they are STILL trying to refund her the money. The order is still showing up on my paycheck. Ho says they are working on trying to cancel orders but it's just not easy right now. :(
I did have a host who was very upset with PC and how difficult it is to cancel and how her sister now has to have dual charges until PC can get it worked out! UGH!!


I'm sorry Colleen. good luck!