Rude Show Guests

[Happy Chef]

How do you advise your consultants on this?

[cmdtrgd]

I try to disarm people before we get started. I say "If you have any problems with your Pampered Chef products, I would be happy to help you. And, if you want to share your story, great! I can use it at my next show. For example, I had a show where a customer told me she hated our salt and pepper grinder. I asked her why and she said that the pepper falls out every time she picks it up. I told her that it was a manufacturing defect and we can get her a new one. (I then go into my spiel on our guarantee) I met with her and saw that she was putting ground pepper into it. So, each time she lifted it up, the ground pepper fell out. It wasn't a manufacturing defect, it was made for pepper corns. So, I get to tell you a funny story and tell you about how to properly use one of our products at the same time!" I will have people tell stories, and I'll be able to explain why something isn't working for them without making them feel uncomfortable.

[dannyzmom]

I always use it as a opportunity to talk about our wonderful warranties.

[chefmeg]

I let me consultants know that it is going to happen at somepoint and to try to make it into a positive. Sometimes, though, you just have to "know when to fold 'em" and move on!