P3 Help Needed!

[Sheila]

I have a new consultant trying to get a show in before midnight. She said she verified everything, double checked addresses, guest specials, etc. No red dots or yellow warning messages. When she went to submit the show, all but 1 credit card was approved. She called & got a new credit card number from the guest, changed it & went through the steps again. 2nd failure on the same guest. She got a check, changed the payment method and how much she was paying and submitted a 3rd time. Another failure. That's when she called me. I had her do a manual update and try again. Now all the guests have yellow dots saying that their cards did not go through!

Any suggestions?

We've been trying to call tech support, but when we dial in there's a message saying that all circuits are busy. :(

[chefruthie]

HO is having major problems right now. Go over to CS and read the chat box...Yikes, I hope this is fixed soon!!

[Sheila]

Yikes! Thanks!!! :D

[Chef Kearns]

All better! I got through to Tech Support and it should be up and running good now. I just submitted my last show about 5 minutes ago. I previously had all yellow dots, too.

[cmdtrgd]

Ok, they have taken the prior authorization for cc off and you need to follow up with the status of the cards tomorrow in case there are any declined.