Hospitality rambling!

[baychef]

I wanted to get this thread started. I have a hospitality team and they are wonderful. I started out as hospitality and now do my own meetings. Over the years I have had several hospitality. This current group fit right in! I just recognized one for becoming an FD in 6 months!!! Me thinks some on my team are a bit green with envy!!:approve:

I have treated this group exactly as I would my own group and it is working out wonderfully!

[ShanaSmith]

I have almost 50% hosp sometimes. I am actually at the point where I am going to say no more for now. Most of my hosp people are really great, and I love having them on my team. Then there is that one..... but that's a whole different post.

[bethcooks4u]

Hospitality can really inspire your team. I had a hot hot hospitality consultant and a bunch of hobby cluster members. Her achievements made my team start doing more! ...unfortunately life took over and she has dropped away.

[ShanaSmith]

Ok, here is the other post... I have one hosp consultant that I just plain don't want. I know that sounds bad, but she has burned too many bridges. Not just with me, but with customers and other directors as well. And I haven't been able to talk about it on CS since she is an active poster on there.

I really don't know what I want to do with it at this point. I guess I am kind of hoping that she will slip away quietly, but I think it will take a while.


I had given her a booth in her area, which is about 20 minutes away from me. She was excited, said she was going to contact the gal right away, she did contact her, and said she was coming. But them she never returned any of her calls, didn't fill out the registration paperwork, and didn't show up. When I finially reached her, the morning of the show she said that her son had gotten hurt at school the day before so she wasn't going to be able to make it. Doesn't explain all the other things. Then in talking to her director and others I found out that this happened several times. Then I got a HO lead who was telling me a story about her consultant who didn't send out the invites or follow up at all. the host called her and she said she though she would just cancel her show, and didn't know anyone else in the area that could do it for her. Hello, I live 20ish minutes away!

So the big problem is that now I have a brand new gal who is from the same town and I know that it is going to come up that they should drive to the meetings together. I really don't want the hosp. cons to infulence my new gal.

end of rant. Thanks if you kept reading. Even more thanks if you have a suggestion.

[bethcooks4u]

Careful. They can come over here and read at least some of the posts.

I would suggest that you talk with her director and express your concerns. I would be very careful when talking to your new recruit about her. She will notice quite quickly on her own.

You could talk about some of the issues you mention at your meeting. Talk in generalities, role play (you and a volunteer - not her). She might get it or not but at least you are trying to help her change her ways and are telling the others this is not how to run their businesses.

[finley1991]

Oh hospitality!!!! I have 4 right now. Mostly they are great. 3 I inherited from my Director when she moved to FL. I refused to take on the rest of her team for hosp. because some of them have THE WORST attitudes. My TEAM comes first and I will not polute my meetings with their negativity. I have an awesome TEAM and we are growing. My director's team has become stagnant and is even worse now that she is gone. In January, my director and I had a joint spring kick-off meeting and after that, my TEAM all requested that we never do that again! YIKES!

The one hosp. that I have now thinks I'm "mean." :devil: The reality is that PC is my main income and I take what I do very seriously. We are business owners. She thinks I am too firm and mean, as she put it, because one of my consultants was complaining at our last meeting that she couldn't get bookings. I called her out on it and told her I could tell her her exact problem and did. She admitted I was right but I guess I scared this new girl. My team loves me because I do take this seriously, don't pussy-foot around issues and deal with them head-on.

It's tough sometimes! And now this reminds me that I need to e-mail them to get them to send me their stats if they want to be included in recognition at our meeting next week!

[ShanaSmith]

Careful. They can come over here and read at least some of the posts.

Oh crap, I didn't think of that. I guess that would be one way to fix the problem.

[ChefVee]

Actually, I don't think they can! I couldn't read anything at all until all registration stuff had gone through. It all said "Private" and I couldn't see a thing!

[ShanaSmith]

I checked too, I could only see the name of the 1st and last person to post, and the name of people that were quoted

[baychef]

Interesting reading since I first posted!! I have had hospitality in the past that have been lack luster. And yes, your team comes first. When I first started and I had hospitality my "then" director recommended that I only tell them when meetings are. For the most part, whatever I forward to my team, gets forwarded to my hospitality too. If I have leads on events or a request for a consultant that is closer...it goes to my team first.

Just curious about calling in stats, finley1991. With the IPT and the cluster reports, why do you have your team call them in? Just curious. I can see where it would make them be more aware of accountability.

[ShanaSmith]

I think she was refering to the hospitality people so she can recognize them at her meeting.

[baychef]

I think she was refering to the hospitality people so she can recognize them at her meeting.

Got it!!! I'm a little slow tonight!!:o